FAQ

General Information

1. What is 11Gadgets?

11Gadgets is an online marketplace offering a wide range of tech products, gadgets, and beyond, including mobile phones, laptops, accessories, gaming consoles, and more. We also connect buyers with trusted vendors selling cars, real estate, fashion, and other essential products.

2. Is 11Gadgets owned by another company?

Yes, 11Gadgets is fully owned by Microfidelity, our parent company. While 11Gadgets started as a smart tech store, it has grown into our official marketplace, connecting buyers and vendors across Nigeria.

3. Do you have a physical store?

11Gadgets operates primarily online, but we work with verified vendors who may have physical locations. Always check product listings for details on available pickup locations.

4. Does 11Gadgets allow third-party vendors?

Yes! We allow trusted vendors to list and sell their products on our platform. We carefully vet sellers to ensure quality and reliability.

5. Can I trust the products sold on 11Gadgets?

Yes, we prioritize quality and authenticity. Every vendor on our platform undergoes verification, and we have a buyer protection policy to safeguard your purchases.

Orders & Payments

6. How do I place an order on 11Gadgets?

Simply browse our website, select your desired product, add it to your cart, and proceed to checkout. Follow the payment and delivery instructions to complete your order.

7. What payment methods do you accept?

We accept:
1. Bank transfers
2. Debit/credit cards
3. Mobile money payments
🚫 We do NOT currently accept cryptocurrency payments.

8. Are my payment details safe?

Absolutely! We use secure encryption technology to protect your financial data. We do not store card details.

9. Can I pay on delivery?

Pay-on-delivery is available for select locations and vendors. If eligible, you will see the option during checkout.

10. How do I track my order?

Once your order is confirmed, you will receive an email or SMS with tracking details. You can also log in to your 11Gadgets account to check your order status.

11. Can I cancel my order after payment?

Orders can only be canceled before shipment. If the order has already been dispatched, you will need to follow our return policy.

Returns & Refunds

12. Where do you deliver?

We deliver across Nigeria. Some products may be available for international shipping—check the product details for more information.

13. How long does delivery take?

1. Lagos & Abuja: 1-3 business days
2. Other major cities: 3-7 business days
3. Remote areas: Up to 10 business days

14. How much does delivery cost?

Shipping costs vary based on location and item size. Delivery fees are calculated at checkout.

15. Can I pick up my order instead of delivery?

Yes, for eligible products, you may select a pickup location during checkout.

Returns & Refunds

16. What is your return policy?

You can return eligible items within 3 days if they are unused, in original packaging, and meet our return conditions. Some items, like software and hygiene products, are non-returnable.

17. How do I request a return?

Contact our support team at support@11gadgets.uk with your order number and reason for return. We will guide you through the process.

18. How long do refunds take?

Refunds are processed within 7 business days after we receive and inspect the returned item.

19. Do I have to pay for return shipping?

Customers are responsible for return shipping costs unless the item is defective or incorrect.

20. Can I exchange an item instead of a refund?

Yes! If the requested exchange item is in stock, we can arrange a swap.

UK Used & Pre-Owned Products

21. What does “UK Used” mean?

“UK Used” refers to pre-owned gadgets sourced from the UK that are in excellent condition and tested for full functionality before sale.

22. Do UK Used products come with a warranty?

Some UK Used items may come with a limited vendor warranty, but not all. Please check the product listing before purchase.

23. Can I return a UK Used gadget?

Returns for UK Used products are subject to our return policy. The item must be in the same condition as received.

Vendor Information

24. How can I sell on 11Gadgets?

Interested vendors can apply via our Vendor Registration Page. Once approved, you can list your products and start selling.

25. Are there fees for listing products?

Some categories may have a listing fee or commission. Details will be provided upon vendor registration.

26. How do I receive payments for my sales?

Payments to vendors are processed based on the agreed payout schedule, usually within 7 business days after a successful sale.

Security & Customer Protection

27. How do I know I’m buying from a verified seller?

Look for the “Verified Seller” badge on product listings. We vet sellers carefully before allowing them on our platform.

28. What should I do if I suspect fraud?

IMPORTANT: Only mobile numbers and emails displayed on this website are official. If anyone contacts you claiming to be 11Gadgets outside of these official lines, report it immediately to help@11gadgets.uk. We are NOT responsible for any loss due to unauthorized transactions.

29. Are your social media pages official?

Yes! Only the social media pages linked on our website belong to us. Any other page claiming to be 11Gadgets is fraudulent.

30. Are the bank details on your website correct?

Yes! Only bank account details displayed on our website should be used for payments. We will not be responsible for transactions made to unauthorized accounts.